SignalSync continues to evolve as a platform designed to support organizations that rely on structured processes, operational visibility and flexible system integrations. With the release of SignalSync 2026.2.0, the platform introduces a series of enhancements aimed at improving workflow execution, data presentation, system usability and backend integration capabilities.

This release focuses on several core areas of the platform, including the Graphical Workflow Engine (GWE), Home Page Widgets, Report Builder, Workflow Portal, and Facility Maintenance components. Together, these improvements strengthen the ability of organizations to design, operate and monitor complex operational processes with greater clarity and control.

More Control Over Workflow Execution

One of the most significant improvements in this release affects the Graphical Workflow Engine, the core component used to design and orchestrate operational processes within SignalSync.

Until now, Rule Chains triggered by workflow actions were executed asynchronously, meaning they ran after the action had already completed. While this allowed background processing, it also meant that validation logic could not intervene before the action was finalized, and the user context could sometimes be lost during execution.

SignalSync 2026.2 introduces synchronous Rule Chain execution, enabling workflows to execute validation and logic directly within the action lifecycle.

With the new execution modes, workflow designers can now define logic that runs either before a workflow action is committed or immediately after it completes. This makes it possible to enforce validation rules, trigger real-time integrations, or automatically populate data based on the current user session.

In practice, this capability enables more robust governance over process transitions and allows organizations to embed business logic directly into workflow actions.

Visualizing Workflow Progression

Another important addition in this release is the introduction of a new Workflow Status Diagram capability.

A new backend API endpoint now returns the complete progression of a workflow request, including the steps already completed, the current active step and the actions that remain in the process. The data also includes role information, display names and execution states for each workflow step.

This capability powers a visual representation of workflow progression in the user interface, allowing users to understand at a glance where a request currently stands in its lifecycle.

For organizations managing multi-step approval processes or service workflows, this level of transparency significantly improves operational visibility.

Improvements to the Workflow Portal Experience

The Workflow Portal, also known as the requester console, received several usability improvements designed to create a clearer experience for end users.

Requests linked to unpublished workflow versions are no longer displayed in the requester’s active list, ensuring that users interact only with workflows that are currently active and available. Additionally, workflow ordering in the service catalog now respects the publication order defined by administrators.

These changes help maintain consistency between the configuration of workflows and the experience presented to users.

The release also introduces self-service delegation management, allowing users to define task substitutions directly from the My Account section. Users can assign a delegate for a defined time period or review tasks that have been delegated to them by others.

This capability simplifies operational continuity when employees are unavailable and eliminates the need for administrator intervention for common delegation scenarios.

Clearer Operational Insights Through Dashboards

Dashboards powered by Home Page Widgets also receive important usability improvements in this release.

Tenant administrators can now configure widgets to display only the most relevant categories, automatically grouping lower-volume entries under an “Other” category. This prevents dashboards from becoming cluttered when the underlying dataset contains many small categories.

In addition, the widget date selector has been redesigned to remove ambiguity between calendar periods and rolling time ranges. Users can now clearly choose between options such as Today, This Month, or rolling periods like Last 30 Days and Last 90 Days.

These improvements make dashboards easier to interpret and ensure that operational metrics remain clear and actionable.

More Powerful Reporting Capabilities

SignalSync 2026.2 also expands the capabilities of the Report Builder by introducing two-level grouping, enabling the creation of crosstab-style reports.

With this capability, organizations can analyze data across two dimensions simultaneously. For example, a report can show the number of service requests grouped by Supervisor and Status, automatically generating column headers and totals for each dimension.

The reporting engine supports aggregation functions sand reports can be exported to Excel or PDF for further analysis and distribution.

This enhancement significantly expands the analytical capabilities available directly within the platform.

Enhancements for Facility Maintenance Operations

Organizations using SignalSync for Facility Maintenance workflows will also benefit from several improvements.

The platform’s Seed Database feature has been extended to include a ready-to-use configuration for Facility Management environments. When provisioning a new tenant, administrators can now deploy a full operational baseline including corrective maintenance workflows, preventive maintenance scheduling, master data structures and notification templates.

This reduces setup time and helps organizations launch operational workflows more quickly.

Maintenance planners can also export the Preventive Maintenance timeline (Gantt chart) directly to Excel, making it easier to share maintenance schedules and perform offline analysis.

In addition, the maximum file size for asset-related documentation has been increased from 1 MB to 10 MB, allowing larger technical documentation and equipment files to be attached directly to asset records.

Platform Navigation and Integration Improvements

Several additional improvements further refine the platform experience.

The user menu now includes direct navigation links to the SignalSync Support Portal and the SignalSync Help Center, making it easier for users to access documentation and assistance when needed.

For system integrations, Rule Chain endpoints now offer a simplified response mode that allows external systems to receive only the actual result payload without additional metadata. This change simplifies API consumption and reduces integration complexity.

SignalSync 2026.2 continues the platform’s focus on enabling organizations to build process-driven applications that remain adaptable, transparent and easy to operate.

By strengthening workflow orchestration, dashboard clarity and reporting flexibility, this release further expands the ability of teams to manage complex operational processes within a unified platform.

Full release details are available in the official documentation.